Efficiency
Our efficiency-enhancing integrations streamline branch operations, connecting seamlessly with cash machines, coin counters, and check printing solutions. This leads to better accuracy, time savings, and improved staff performance.
Cash Machine Integration
Integrating Cash Machines like TCRs and TCDs significantly enhances branch efficiency by improving cash accountancy accuracy, as well as streamlining and time-saving workflows.
This module connects the inBranch Transact application to the cash machines directly, without the need to use any other user interface (we call this Headless Integration, and avoids any dual keying). Different cash machines can be used (recyclers, dispensers, counters). Provides the branch management/configuration, audit, reporting and its availability to all financial transactions.
Check Printing Integration
Each Financial Institution may have different check printing solutions, which may have different vendor contracts to supply checks, check hardware etc. However, to drive efficiencies in the branch and the check issuing process, Antuar has integrated with a number of third party software vendors that allow the printing of checks through secure printing network services.
Fee Engine
While some cores and CRMs may provide the ability to manage accounts (statements, preferences, ect.), our experience tells us that having these management features available within the teller system can improve the overall customer experience, as well as the accuracy and efficiency of the branch staff.
Coin Machine Integration
While most Financial Institutions no longer use coin machines, this module is offered to those that still have this requirement. Similar to the Cash Machine Integration Module, this module allows headless integration to coin machines should it be needed.
Digital Signature Integration
In the highly digitized world, where accounts may have multiple owners and require multiple signatures to process transactions, this module provides integration to digital signature systems such as Docusign to allow the processing of digital signatures to be requested/provided as part of the branch transaction. This is evidence of the digital world in the physical branch to enhance the overall customer experience.
Queue Management
For busier branches, this module provides the ability for a branch to configure different queues to better manage the footfall through the branch, examples of this could be to have one queue for non cash related transactions, and two for cash related. By having dedicated queues, the customer wait time can be greatly reduced and the management of staff resources can be greatly improved.
PDF Forms
In certain instances, there are transactions that will need forms to be presented to the customer, either electronically or printed. This module allows the creation of templated forms that the inBranch application can mark up and then pre-populate with customer information. Think about HSA, IRA forms or contracts for a Safe Deposit Box etc.
Cash Planning
This module allows the Transact product to make suggested, informed predictions about the amount of cash that will be needed in the next cash order cycle for each branch. This minimizes the amount of cash that may be at rest in the vault/branch that will not be used, reducing the insurance limits, fraud and robbery risk, as well as allowing the extra unneeded cash to be more productive elsewhere.
Financial Tools
inBranch has a number of prebuilt financial tools that can be used by the branch staff to calculate customer information on accounts, or assist in the day to day activity of the staff. e.g. Loan payoff Calculator, Average Balance Calculator etc.
ClickSwitch Integration
ClickSWITCH is an automated account switching solution provided to Credit Unions by ServiceCU that makes it easy for members to quickly and securely switch their recurring direct deposits and automatic payments from their previous Credit Union account to a Credit Union's own accounts. It may also initiate the closing of accounts at the customers' previous Credit Union.
This is an efficient way of moving members to your CU, winning new deposits and improving the member experience.
This module will provide the screens and processes that are required to offer this service.
The Credit Union will need to have a separate contract with ServiceCU.
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