May 10, 2021

Blog

Rochford UK's Collaboration: Post Office, High Street Banks, Glory's GDB kiosk and Antuar Software

As part of the Post Office Bank Hub project, bank customer were offered automated transactions through Glory GDB kiosk using Antuar's inBranch software

Customers from different banks were able to deposit funds into their bank accounts. The high capacity of the GDB100 machines meant that even the small businesses could deposit their funds efficiently, and get instant credit at their bank.

The UK Post offices have been offering this type of service to their customers for a number of years. They act as an intermediary bank, managing the funds and the customer, and then pass the appropriate transactions to their member banks. This, I believe, is the first time they have automated the service, thereby providing a much more efficient way to deal with this type of customer requirement.

While the Bank Hub is only in its infancy, the potential to be able to service banks and their customers in this way can only grow.

This may very well solve the problem that banks have when they do not feel that they can financially support a full branch of their own, especially in lesser populated, smaller traffic areas. Critically, communities can still be served.

"Rochford is one of the areas which will see a collaboration between the Post Office and high street banks launched in an effort to offer communities better access to cash." - The Echo

The Bank Hub idea is a meaningful way in which branch and cash services can continue in the small and rural communities as promoted by local and government groups through https://communityaccesstocashpilots.org/ - A number of locations are now being considered as part of this initiative.