IBERIABANK, a division of First Horizon Bank, rolls out Antuar’s software solution

IBERIABANK, a division of First Horizon Bank, has selected Antuar inBranch software to make strides in their plans to incorporate assisted self-service technologies in its banking centers in the Acadiana region of South Louisiana. These systems help to automate everyday transactions by providing clients with more improved self-service options which allows bank associates the opportunity to deepen the quality and scope of service on more complex interactions.

Antuar’s inBranch Kiosk product (an Assisted Self-Serve Solution) has been rolled out on Nautilus Hyosung’s NH8200QTN hardware, across three pilot banking centers in Lafayette and New Iberia, Louisiana, that will innovate the branch experience, for and with its clients, amid Covid-19 restrictions.

As bank associates serve as concierge with clients to train them on the new technology available, the solution has been well received by both bank clients and banking center staff.

“We invested in this new technology to enhance the client experience at several of our banking centers. Giving our clients the option to use a self-service system for simple transactions allows them more time to get back to their routines. This robust technology also allows bankers to spend their time enhancing relationships with our clients and to uncover opportunities to help clients reach their financial goals,” said Jerry Vascocu, Executive Vice President and Acadiana Market President for IBERIABANK.

IBERIABANK’s Banking Center Transformation pilot project integrated Hyosung’s hardware, Antuar’s software, Automated Transaction Delivery’s testing solutions, IBERIABANK’s JHA JXchange, as well as JHA Silverlake core. Clients can avail of the inBranch Kiosk software to get access as well as transact on all of their accounts.

“We are committed to transforming the branch experience for Financial Institutions by providing the technology solutions needed using an Agile delivery model and supporting tools. We move fast while ensuring you have access to demonstrable feature sets that deliver commercially viable results,” said Moises Ventura Espejo, Chief Technology Officer.

With the merger of equals between IBERIABANK and First Horizon Bank, Antuar will support the transition of the machines to the surviving systems.

Antuar has already established successful integrations for inBranch Kiosks and inBranch Devices with hardware partners including; SourceTech, Glory, and GRG. We recently completed a seamless connection between the GRG TCR71 and our inBranch Self Serve Teller System in Q3, 2020.