3 Future Branch Speakers we're making a beeline for this year.

  • November, 2017
  • EN
  • ES

    We're at Future Branches this year and why wouldn’t we, it’s got a solid line up of speakers It offers us a chance to say a proper hello to you, and we are coming loaded with software and hardware the demonstrates branch innovation that directly impacts profit. What's not to love really?
    We've had a good look through the speaker line up this year, and 3 in particular have our attention, hook, line, sinker for their angles in and around branch innovation - an area of focus for us at the moment.

    Here they are in alphabetical order:

    Andres Cueto

    SVP, Director of ATM Channel
    and Branch Strategy
    & Design BBVA Compass

    Chuck Frederick

    Director of Retail and
    Small Business Banking
    Midland States Bank

    Patrick Myron

    SVP, Retail Network Strategy
    & Sales Analytics
    Rockland Trust Company

    We have prepared 6 questions for our speakers, that definitely have us all ears and pens poised.


    What services and format do you see branch networks moving towards

    Services :

    • Advice only
    • Full service
    • Assisted Self service
    • Self service
    • Educational
    • Onboarding only


    While branch networks may be hub and spoke, or full service branches, what format do you see as being the most popular/ideal…:
    • Lobby style
    • Branch and… coffee, internet shops (walmart etc.)
    • Smaller
    • Teller line


    What is the biggest barrier to move towards that ideal:
    • - technology in the branch
    • - technology in the back office (legacy)
    • - staff resource /skill sets/ culture


    What are the features of the systems that you would like to see in branches (innovation):
    • * Next best offer / sales
    • * Biometrics
    • * Tablets
    • * Customer centricity
    • * Geofencing/Beacon
    • * CRM


    Do you see the branch a necessity for the banks that have bricks and mortar offerings, or is it a differentiator? What is the biggest barrier to move towards that ideal:


    Why now? What is special about now, that has banks moving to that ideal now?

    If you’re planning to attend the event, send us a wave on Twitter here, and be sure to stop by our booth 303 and say a proper hello.

    See you then,
    Gearoid Power